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Susanne Hatje |
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The Business of Hospitality: Susanne Hatje, GM of the Mandarin Oriental Boston
Susanne will share her insights on what it takes to consistently deliver an exceptional experience to each and every person who walks through the doors of the luxury Back Bay hotel...
On the evening of Thursday, November 5th, HBSWA Members, HBS Alums and guests will have the unique opportunity to experience the Mandarin Oriental through the eyes of its Boston General Manager, Susanne Hatje. Our special evening will begin as a private networking reception with a lovely selection of specialty drinks and passed canapés in the Mbar. Then, we will join Susanne in the Beijing Room and she will share her insights on what it takes to consistently deliver an exceptional experience to each and every person who walks through the doors of the luxury Back Bay hotel. After Q&A, we will have the opportunity to go behind-the-scenes with Susanne and her team with an exclusive on-site feature.
This event is limited capacity, so sign up early to confirm your seat.
Event Details
6:30-7:15 pm Networking and Cocktail Reception in the Mbar
7:15-8:00 pm Susanne Hatje, Q&A in the Beijing Room
8:00-8:30 pm Post-discussion networking and on-site activity
The Mandarin Oriental Boston is located at 776 Boylston Street, Boston, MA 02199
Metered street parking and garage parking are available nearby, and valet parking is available for this event for $29. The Copley T stop is less than 2 blocks away.
(No refunds.)
Susanne Hatje - Bio
Susanne Hatje, general manager of Mandarin Oriental, Boston, is one of only a few female industry executives to reach the top echelon of her profession. Having worked in the hotel industry for over eighteen years, Ms. Hatje has held senior roles within Mandarin Oriental Hotel Group for the past eight years. She joined Mandarin Oriental, Boston from her previous post as general manager at The Landmark Mandarin Oriental, Hong Kong, where she successfully positioned the boutique hotel amongst the top properties in Hong Kong. Prior to her Asian appointment, she was resort manager at the Kahala Mandarin Oriental, Hawaii, and general manager of Mandarin Oriental, Munich, where she was instrumental in guiding the former Rafael hotel’s smooth transition into the Mandarin Oriental fold.
In 2008, Ms. Hatje was awarded Boston Business Journal’s “40 Under 40” for establishing herself as a leader in Boston to be watched in her field. In 2006, Ms. Hatje was nominated for the “100 Masterminds of Tomorrow” exhibition sponsored by the German government, presented by the German Industry Association (BDI), to honor young Germans who are shaping the future. Recently, Ms. Hatje was selected by Bunte, one of Germany's most popular magazines, as one of the “100 Germans The World is Looking Up To!” in such illustrious company as Pope Benedict XVI; supermodel Claudia Schiffer; fashion designers Karl Lagerfeld and Jil Sander, and race car driver Michael Schumacher.
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